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FAQs

  1. Why take out a subscription?
  2. How can I order a subscription online?
  3. How will my subscription be confirmed?
  4. When will the first issue of my subscription be dispatched?
  5. Do I have to sign for my magazine each time it is delivered?
  6. How do I renew my subscription?
  7. How do I notify you about a change of address?
  8. Gift subscriptions
  9. What is included in the price?
  10. Direct Debit
  11. Is the online payment system secure?
  12. Can I order a subscription for delivery to an address outside the UK?
  13. What can I do if I do not receive an issue on time?
  14. Back Issues
  15. I haven't received my free gift?
  16. Where can I find the regular Money Observer website?
  17. How do I set up my free subscription to the digital edition?
  18. I am struggling to access my free digital subscription - who can help?
  19. I would rather subscribe to the digital edition only - how do I do this?

1. Why take out a subscription?

With a subscription you can look forward to receiving your favourite magazine through your door every month, saving you the time and trouble of going to the shops to buy a copy. If you take advantage of one of our special discount offers a subscription will also save you money compared to the normal magazine cover price. Don't forget subscriptions also make a great gift (see Gift subscriptions).

2. How can I order a subscription online?

Choose your magazine(s) from the magazine home page. Click the button next to the appropriate subscription offer and click 'Add to basket'. You will then be able to view your 'Basket'. If you would like to order any further magazine subscriptions please click 'Continue shopping'. Once you have finished shopping simply click 'Checkout', where you will be asked to fill out your delivery details and method of payment.

3. How will my subscription be confirmed?

You will receive an email confirmation of your order within 24 hours.

4. When will the first issue of my subscription be dispatched?

After your order has been processed, your confirmation letter will be sent and this will include details about when your first magazine will be sent to you. The next issue to be dispatched is displayed on the individual magazine page, and is usually between 4-6 weeks.

5. Do I have to sign for my magazine each time it is delivered?

No, your magazine will be sent through the normal post.

6. How do I renew my subscription?

You can renew your subscription online at any time. Simply sign in, or if you do not have an account set up, you can register your details. If you choose not to renew online you will receive notification of the need to renew your subscription in enough time to ensure you don't miss any issues of your magazine.

7. How do I notify you about a change of address?

If you have changed your address during your subscription period you can amend your details online. Simply sign in, or if you do not have an account set up, you can register your details. Alternatively, you can send us an email or telephone us.

8. Gift subscriptions

Magazine subscriptions make the ideal gift for just about anybody. To give a subscription as a gift simply go to the individual magazine page add the product to your basket and in the checkout area untick the box to provide us with the intended recipients delivery details.

9. What is included in the price?

Prices displayed include delivery costs and taxes (where applicable). Any discounts to the normal issue cover price will also be explained. If you pay for your subscription using any non-sterling currency the price you pay will be dependent on the exchange rate of your credit card company and may fluctuate.

10. Direct Debit

UK customers have the option to subscribe by Direct Debit. Depending on the magazine, your payments will be spread into easy, manageable 3, 6 or 12 monthly payments. As Direct Debit is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal notices.

11. Is the online payment system secure?

Yes. We use SSL encryption software to keep the details of your order and credit/debit card information secure.

12. Can I order a subscription for delivery to an address outside the UK?

Yes. As the magazines are dispatched from the UK, higher delivery costs may apply for delivery to addresses outside the UK. These will be displayed in the price summary once you have selected the country to which you want the magazines delivered. The prices displayed include delivery costs and taxes (where applicable).

13. What can I do if I do not receive an issue on time?

Please email our customer services team or contact them using the information above. Please remember to notify our customer services team if you change address.

14. Back Issues

If you would like back issues of any magazine please go to the individual magazine page and click buy back issues.

15. I haven't received my free gift?

If your subscription offer entitled you to a free gift, please note this is sent separately from your magazine and acknowledgement letter and can take up to 28 days to arrive. Should you not receive your gift within 28 days please contact our helpful customer services team.

16. Where can I find the regular Money Observer website?

The purpose of this website is to enable magazine subscriptions to be purchased safely and securely. The regular Money Observer website can be found here: www.moneyobserver.com.

17. How do I set up my free subscription to the digital edition?

Visit www.moneyobserver.com/digital and follow these steps:

  1. Enter your subscriber number (digits only, no letters. Your subscriber number is printed on your carrier sheet that accompanies your magazine), and create a password.
  2. Once you have registered you can access the digital edition immediately.

You can use the same login information to access the Money Observer App for your iPhone/iPad or Android devices.

18. I am struggling to access my free digital subscription - who can help?

If you are struggling to access your free digital subscription, please contact the digital subscription customer services team at Exact Editions:
Call: +44 (0)20 7837 4801
Email: support@exacteditions.com

19. I would rather subscribe to the digital edition only - how can I do this?

If you don't want to receive a printed magazine each month and would rather subscribe to the digital edition only, simply visit www.exacteditions.com/read/MoneyObserver where you can purchase a subscription to the digital edition.

If you have a question which has not been answered here, please contact us.